Thank you for shopping at Embody Skin & Beauty. We want to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return and refund policy outlined below.
14-Day Return Policy: You have 14 days from the date of delivery to initiate a return for eligible items. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility Criteria for Returns: To be eligible for a return, the item must be in its original condition, unused, and in the same packaging in which you received it. The item must also be accompanied by the original receipt or proof of purchase.
Return Process: To initiate a return, please follow these steps:
Refund Process: Once we receive and inspect the returned item, we will send you an email to notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original payment method within 7 business days.
Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and then place a new order for the desired item.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately at info@embodysb.com. We will provide instructions on how to return the item and arrange for a replacement or refund, as applicable.
Love It Guarantee Policy
We want you to feel confident trying our products. That’s why we offer our Love It Guarantee for first-time customers.
If you’re not obsessed with your first purchase, we’ll make it right.
How the Love It Guarantee Works
Available to first-time customers only
Valid once per customer
Claim must be submitted within 14 days of delivery
Eligible customers receive one replacement product (no refunds)
Replacement product will be equal or lesser value
Proof of purchase is required
This guarantee is designed to help you discover your perfect match—without the pressure.
What’s Included
One replacement product selected by our team
Shipping included for the replacement
One-time use only
What’s Not Included
To keep this fair for everyone, the Love It Guarantee does not apply to:
Repeat claims from the same customer
Multiple claims across separate orders
Requests for refunds instead of replacement products
Products showing excessive use or misuse
Orders placed with the intent of obtaining free products
We reserve the right to refuse claims that fall outside the spirit of this guarantee.
Why We Have This Policy
We are a small business producing our products in limited batches. This policy allows us to confidently stand behind our quality while protecting our community from misuse.
How to Submit a Claim
Please email info@embodysb.com within 14 days of delivery with:
Your order number
A brief explanation of the issue
Our team will review your request and respond within 2–3 business days.
Contact Us: If you have any questions or concerns regarding our return and refund policy, please contact our customer service team at info@embodysb.com
This Return and Refund Policy is subject to change without notice. It is your responsibility to review this policy periodically.
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